TheTeamHandbook

The TEAM Handbook: How to Use Teams to Improve Quality, by PeterScholtes. ISBN 0962226408.

Contents:

• Foreword by Deming

1. Doing Business in a New Business World
2. The Basics of Quality Improvement
3. Setting the Stage for a Successful Project
4. Getting Underway
5. Building an Improvement Plan
6. Learning to Work Together
7. Team-Building Activities

As you can see, it's awfully buzzwordy. My SoftwareQualityClass used it mostly for its description of good meeting techniques (which are in chapter 2).

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