SayWhatYouDoDoWhatYouSay

Last edit March 14, 2002
The ISO 9000 Quality policy at a major auto manufacturer, has a section that starts out much like this. The complete text is:

  • Say What You Do (Have Quality Procedures)
  • Do What You Say (Follow the Procedures)
  • Record What You Did (Keep Quality Records)
  • Prove It (Check the Results)
  • Improve It (Act on the Differences)