An industry body endorsed by the European Union, the EFQM seeks to promote a version of
TotalQualityManagement throughout the EU. The EFQM maintains an
ExcellenceModel against which companies may be audited.
EFQM assessment differs from
IsoNineThousand accreditation since it is a measure, not a boolean, and since it asks whether or not your processes are
any good, as measured by the satisfaction of your stakeholders: managers, employees, customers, suppliers, partners, and, ultimately, the general public.
See
http://www.efqm.org/
CategoryQuality